Personal Support for Everyday Shipping Needs
Your dedicated account manager is there to help with day-to-day questions, booking guidance and general shipping advice.
Instead of navigating multiple carrier systems on your own, you have one knowledgeable contact who understands your business and can assist whenever needed.
Help When Issues Arise
If a shipment is delayed, held, misrouted or damaged, your account manager steps in to assist.
They liaise directly with our internal customer service team and communicate with the carriers on your behalf, saving you from lengthy phone calls and complicated processes. This support is especially valuable for businesses that do not have the time or internal resources to manage shipping issues internally.
With one person managing the case, queries are resolved faster and more clearly.
Expert Guidance For Those New to Shipping
Many businesses are not familiar with carrier rules, packaging requirements or international regulations.
Your account manager helps you understand the process, choose the right service and avoid common mistakes that could lead to delays or extra charges.
Whether you ship weekly or only occasionally, they provide clear, practical advice. This personalised guidance helps you make confident decisions without needing specialist knowledge or spending time learning complex shipping procedures.
A Single Point of Contact for Multiple Carriers
Instead of contacting UPS, DHL, TNT, FedEx or Evri separately, your account manager coordinates everything for you.
With one person overseeing your shipments, communication stays organised and problems are handled more efficiently.
This creates a smoother experience than working directly with individual carriers, where support can be limited.
Saving You Time and Reducing Admin
Shipping can involve repetitive tasks and time-consuming follow-ups.
Your account manager removes much of this burden by handling queries, checking shipments and keeping you updated.
This allows you to focus on running your business rather than managing logistics.
Support You Won’t Get Going Direct to Carriers
Most carriers do not offer personalised account-level support for small and medium-sized businesses.
World Options fills that gap by giving you a dedicated specialist who understands your needs, offers practical help and manages issues on your behalf.
This personal service makes the entire shipping process easier and more reliable.